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DATE:
May 23, 2008
CLIENT REQUIREMENT
DIVISION: Professional
and Administrative Services
CLIENT PROFILE: Travel
& Tourism
POSITION: Customer
Service Representative (25hrs/week -
no evenings, no weekends)
Do you have a strong customer
service background and enjoy talking
to people? We need you!
DAILY TASKS AND RESPONSIBILITIES:
- Take orders and enquiries from
customers over the Telephone, Email,
Live Chat or Internet and provide
the highest level of customer service,
upselling and cross selling as required,
while meeting the productivity metrics
established in each Centre. Build
relationships with new and existing
customers to encourage repeat business
and increase of share of wallet.
- Enter fax orders and orders from
sales representatives, customers,
and internal associates on an overflow
basis. Redirect incorrectly routed
faxes, and investigate faxes with
incomplete information.
- Quote prices over the telephone
to customers when requested, as well
as other functions pertaining to customer
requests. When applicable, perform
price/product matching and price override
transactions to secure sales/accounts.
- Trace the orders from the Shipping
Department and advise the customers
about the likely schedule of delivery
or if it has been shipped, the date
of shipment.
- Make necessary corrections to customer
orders and their accounts when mistakes
such as wrong shipments and short
shipments occur, so that proper customer
accounts are maintained. In addition,
make appropriate referrals to Customer
Master File to ensure that customers
account information is current.
- Provide guidance and answers for
customers and internal associates
inquiring with Accounts Receivable
questions
- Participate in new/existing associate
monitoring, coaching, mentoring, meetings,
project work, knowledge support and
training as assigned
QUALIFICATIONS:
- Bilingualism English and French
(written and spoken) is required.
- Education: Secondary school
completion.
- Experience: One year experience
in customer relations is desired.
Excellent phone mannerisms and keyboarding
skills are essential.
Full job description can be provided.
SALARY:
Starting salary between $13.90/hr
with excellent benefits.
Should you meet
the qualifications, please submit
your resume
For more information please contact:
Isabelle Leduy
Staffing Consultant
225 Metcalfe Street Suite 702
Ottawa, Ontario
Phone: 613-238-2233 ext.228
Fax: 613-238-4407
ileduy@pollackgroup.com
www.pollackgroup.com
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