POSITION: Bilingual Quality Management Supervisor

- University degree

- Minimum 5 years experience in Quality Management/Control role

- Excellent spoken and written skills in both French and English

- Ms Word, Excel, PowerPoint. SPSS would be an asset

QUALIFICATIONS:

To collaborate with Management team in analyzing the services ad giving recommendations to improve the functioning of the organization

- understand the methodology, tools and concepts related to quality control/management

- ability to analyze situations, take the most important parts and put together a plan of action and objectives

- ability to communicate information in a transparent way, being discrete and diplomatic regarding sensitive issues

- experience in managing and supporting a quality control team

- ability to negotiate and mediate between groups and individuals

- Develop tools that could be used to evaluate client satisfaction

- Manage procedures that are linked to service complaints and incidents

- Develop new standards and quality indicators I order to better serve the community

- On going analysis of internal services

Ideal candidate must be fluently bilingual, extremely discreet, able to work under pressure and adaptable to constant change. Candidate must have a vehicle as client is located east of Ottawa.

Full job description can be provided.

SALARY:

$57,000.00 - $79,000.00

We do our very best to acknowledge all applicants and encourage you to follow up on your application. Due to the high volume of resumes received we regret that only applicants who are selected for an interview will be contacted.